Tenant guidance and support

At dbainsproperties.co.uk, we are dedicated to providing clear, transparent, and affordable housing solutions in Stoke-on-Trent. Browse our answers below to learn more about renting with us, payments, and our simple tenancy process.

Frequently asked questions

Find quick answers to common questions regarding our affordable rental properties, application requirements, and tenancy agreements.

How much is the rent and deposit?

Rent and deposit amounts depend on the specific room or property. We focus on providing high-quality, affordable housing across Stoke-on-Trent. Contact us directly for exact pricing and deposit details.

Are the rooms furnished?

Most of our rooms and properties come furnished with essential items to make your move as smooth and affordable as possible. Specific furnishings will be outlined in each room listing during your enquiry.

What documents do I need to qualify?

To apply for one of our homes, you will need to provide a current form of identification (such as a valid passport or driving licence) along with proof of funds or income to verify affordability.

Do you accept housing benefits?

Yes, we gladly accept housing benefits and Universal Credit. We are committed to offering accessible, affordable housing options for everyone in our community.

How do rent payments work?

We offer flexible and convenient payment options. You can pay your rent via BACS direct bank transfer or in cash. In addition, tenants have access to a dedicated tenant app to easily track payments and tenancies.

How do tenants report maintenance issues?

Non-urgent maintenance and repairs can be logged directly through your dedicated tenant app. You can also contact the landlord directly for urgent updates and follow-ups.

What should I do in an emergency?

For urgent repairs or property emergencies, you can reach out directly to the landlord or management team via the contact details provided in your tenancy pack and tenant app.

Where are your properties located?

Our portfolio of managed and affordable homes is primarily located throughout Stoke-on-Trent, United Kingdom, close to local amenities and public transport links.

Ready to find your next home?

Explore our quality, affordable housing options across Stoke-on-Trent.